Frequently Asked Questions
Everything you need to know about your skincare routine and orders.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are Patchology products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Can I use multiple discount codes on one order?
Our system only allows for one promotional code per order. However, discount codes can often be combined with items that are already on sale unless otherwise specified.
Are your eye gels and masks biodegradable?
Many of our patch products are made from biodegradable hydrogel material. We are constantly working to improve our sustainability and eco-friendly packaging initiatives.